Directory-related issues

The following table lists problems that are associated with the Lightweight Directory Access Protocol (LDAP) directory.

Problem description Recommended action

Problem description	Recommended action
The following error messages appear: `Directory Search Returns No Results` `Incorrect Results` `Unexpected Results`	Ensure that Search Root in the Directory settings is correct in the Avaya one-X Agent client at System Options > System Settings > Directory.
Agent cannot connect to the LDAP server to resolve contact names.	Ensure that the credentials in the Directory settings are correct in the Avaya one-X Agent client at System Options > System Settings > Directory.
Agent experiences slow LDAP directory searches.	Change Max Entry in the Directory settings in the Avaya one-X Agent client at System Options > System Settings > Directory, or change the search filter.

The following error messages appear:

Directory Search Returns No Results

Incorrect Results

Unexpected Results

Ensure that Search Root in the Directory settings is correct in the Avaya one-X Agent client at System Options > System Settings > Directory.

Agent cannot connect to the LDAP server to resolve contact names. Ensure that the credentials in the Directory settings are correct in the Avaya one-X Agent client at System Options > System Settings > Directory.

Agent experiences slow LDAP directory searches. Change Max Entry in the Directory settings in the Avaya one-X Agent client at System Options > System Settings > Directory, or change the search filter.